For 25 years, Metalsub has been a manufacturer of diving lights and quick release systems
Change country
Search
Shopping cart

DELIVERY AND RETURNS

It's our aim to make your shopping experience with us as pleasurable and fuss-free as possible. Therefore we designed this shipping and returns policy so that you always know what you can expect from us. If you might have any other questions or special requests please contact us via info@metalsub.nl

DELIVERY

How do we send you products?

All shipments will be sent via courier. If you might prefer a different method of delivery please contact us via info@metalsub.nl.

Where do we ship to?

Orders taken on this site will only be shipped to countries not covered by our dealers. We ship direct worldwide to all countries except the following:

Netherlands / Belgium / Luxembourg – please contact AmilcoSports on +31 (0)166 60 10 60 or contact@amilco.nl
United Kingdom / Ireland – please contact CPS partnerschip on +44 (0) 1424 442663 or support@cpspartnership.co.uk
Denmark – please contact Aquatic Marine on +45 86 24 32 33 or mail@aquatic.dk
Norway – please contact SafeNor on +47 974 78 999 or post@safenor.no
Sweden / Finland – please contact Ursuit OY on +358 20 779 8850 or info@ursuit.com
Germany / Austria / Switzerland – please contact Aqualung and visit their website to find the contact details for your region.

If you require shipping to a country not currently displayed on this site, please contact us or call us on +31 294 432 812 for further delivery options.

How long will it take to despatch my goods?

We aim to despatch your order within 7 days. However, some products are built to order and an estimated delivery time will be displayed for each product. If for any reason the product is going to take longer than originally estimated at the time of purchase we’ll contact you by email or phone.

How long will it take to deliver my goods?

Delivery time varies depending on the postal carrier/courier used and the country delivered to. In Europe it can take between 1-5 days from date of despatch. Worldwide, delivery time can take between 3-31 days from date of despatch.

Do I need to sign for my goods?

Yes. Please make sure there will be someone available to accept delivery from us. So that you receive your order with the minimum of fuss, please double check if you’ve provided the correct delivery address with a postcode and a landline or mobile phone number.

How much will my item cost to deliver?

All our shipping rates are listed in Euros excluding tax. VAT is added to both product and shipping costs at checkout.

Important note: if your total shipment weight is heavier than 30kg (it may be less than this for some countries) the carrier’s policy is that your shipment should be split equally between the number of parcels needed. When this happens you will be charged for multiple parcels.

returns & cancellation

We hope you’re happy with the products you buy from Metalsub. However, should you need to return an item for any reason, please read below for our returns policy. Your statutory rights are not affected.

I want to return or exchange my product. What do I do?

If you’re not completely satisfied with your purchase, you can return it for any reason within 14 working days of receipt for a full refund (less postage costs). Just fill in the returns form and let us know whether you want an exchange or refund.

Items must be returned unused and in an as new condition in the original undamaged packaging.

What if my products are faulty?

We always check and test our products thoroughly to prevent this. However despite our care, occasionally things go wrong. We're very sorry if this might happen. If you do receive faulty goods we will replace them for you and send you a pre-paid postage label or refund your return postage. To arrange a return, please contact us on +31 294 432 812 or email: info@metalsub.nl.

Returns

Please find your returns form attached to your order or download it here.

Please make sure you let us know whether you want a refund or an exchange and include the following information along with your return form:

  • Your Invoice Number
  • The item(s) being returned
  • Your full name and address

Postal address for returns

Please return your item(s) to:

Returns Department
Metalsub V.O.F.
Gouwzeestraat 5
1382 KD Weesp
The Netherlands

You are responsible for the goods until we receive them, so please select a service that you feel is appropriate. This might include proof of postage, an/or trackable or insured services.

cancellation

What are my rights if I want to cancel my order?

You can cancel your order at any time up to 7 working days (Monday to Friday inclusive) after the day of receipt of your product without penalty and without the need to give us any reason.

However, you should note the following:

  1. Products must be returned in an unused condition in their original, undamaged packaging with all seals intact together with a product receipt.
  2. Products should be to be returned to us at your expense unless they are faulty when you receive them.
  3. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of redelivery charged to your account.

How long will it take to process my cancellation?

The cancellation process starts once we receive notification of cancellation from you and the products have been returned intact to us. The price of the products will be credited to your payment card within 30 days beginning with the day on which the products are received by us. If you fail to return the products to us within 30 days of your notice of cancellation, you will be deemed to have accepted them.

We strongly recommended that you obtain proof of posting and/or delivery insurance as appropriate because we are not responsible for non-delivery of returned goods.

What happens if I order an item that is, or later becomes, out of stock?

We strive to keep as many of our products as possible readily available at all times. However, all products are subject to availability and may be withdrawn at any time. We will contact you if a product is out of stock. If you do not wish to proceed with the order, or for any reason we cannot supply the product, a full refund will be credited to you.