For 25 years, Metalsub has been a manufacturer of diving lights and quick release systems
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Terms & conditions

1. GENERAL INFORMATION

This Website is owned and operated by Metalsub V.O.F.

These Terms and Conditions will apply when you access our Website and use our on-line ordering service. You are instructed to read these Terms and Conditions before placing any orders and by approving or submitting an order, you confirm that you accept these Terms and Conditions, which then become a binding agreement between you and the operator of the Metalsub Website. These Terms and Conditions may be updated by Metalsub and the version applicable at the time of purchase applies. The Web Shop is intended for sales to consumers that are over the age of 18 only.

Corresponce address:

Metalsub V.O.F.
Gouzeestraat 5
1382 KD WEESP
The Netherlands

Tel: +31 294 432 812
Email: info@metalsub.nl

2. ORDERS

Any on-line purchase of products from Metalsub will be governed by these terms to the exclusion of any other terms


2.1 All products are offered subject to their availability. If the products you have ordered are not available from stock we will contact you by email or phone within 7 work days and you will have the option to wait until the products are available or cancel your order.

2.2.All orders made by you through this Website are depending on acceptance by us.

2.3 We will acknowledge your order by sending you an email. This email is an acknowledgement only and does not mean that we have accepted  your order. At the time of order we will debit your credit card. Though, if your order is not accepted we will credit your card immediately.

2.4 We may decide to not accept your order for any reason. There will be no contract between you and us until we actually dispatch the products to you. Up any point up until then, we may decline to supply the products to you without giving any reason.

2.5 You should be aware that the images of the products on this Website are approximate representations only. Most of our products are produced in small separate batches and therefore might be slightly different in appearance, color, etc. We strive to ensure that the price and description of products presented on this Website are as accurate as possible. However sometimes small errors might occur. If we detect an error in the product you have ordered, we will notice you and ask whether you wish to proceed or cancel your order.

2.6 You can track the progress of your order via the tracking number or the courier we provided you by email.

3. DELIVERY

3.1 This Website is for delivery of products to all worldwide customers except those covered by our Distributors. These are Amilco Benelux for the Netherlands, Belgium and Luxembourg, CPS Partnership for the UK, Aqualung for Germany, Switzerland and Austria, Ursuit OY for Finland, SafeNor for Norway and Sweden and Aquatic Marine for Denmark.

3.2 Delivery charges and policies are set out in Delivery and Returns.

3.3 The products you order will be delivered to the address you provide when we take your order details. It is your responsibility to ensure someone is available at this address to take delivery of the products you have ordered. Products delivered to you must be signed for. It is your responsibility to ensure you retain the receipt enclosed with the products.

3.4 Risk of loss and damage to the products passes to you on the date when the products are delivered to you or on the date of first attempted delivery by us.

4. PAYMENT

4.1 We accept payment by Visa, MasterCard, American Express, Maestro, V-pay, Carta Si and Carte Bleue. You confirm that the payment card being used is yours. All payment card holders are subject to validation checks and authorization by the card issuer. We are not responsible for your card issuer or bank charging you as a result of our processing your payment.

4.2 Your payment will be deducted when we receive your order.

4.3 All prices displayed on this Website are in Euro’s (EUR). It should be noted that your payment card will be debited in Euro’s.

4.4 The prices of the products offered on this Website are VAT included but exclude delivery charges.

4.5 The total cost of your order will be the sum of the price of the products and your selected delivery charge. The total cost will be displayed to you in your shopping basket before you submit your order.

4.6 Priced and products displayed on this Website are subject to availability and may change before (but not after) we accept your order. We will notify you of any change in price or product and ask you whether you wish to cancel you order in case a change occurs before we accept your offer.

5. WARRANTY

5.1 On Metalsub cable ligts/ hand helds we provide a 24 month warranty period and on Metalsub accu tanks we provide a 12 month warranty period, provided that the product is handled according to our user instructions. For a more detailed description of the warranty terms, please consult the specific warranty description in the manual of the concerning product.

5.2 Should there be a defect in any of the products supplied by us, then we will offer you a replacement of the defective product free of charge. In case you choose not to have a replacement we will refund the price of the product concerned ( or a proportionate part of the price).

5.3 The products supplied on our Website conform to all relevant European standards.

6. CANCELLATION AND RETURNS

6.1 You have the right to withdraw your purchase at any time for any reason either before or up to 14 working days (Monday to Friday inclusive) after the day of receipt of your product. However, the following points must be met:

6.2 The products must be returned in an unused condition in its original, undamaged packaging with product receipt;

6.3 Products are to be returned to us at your expense unless the product is faulty when you receive it.

6.4 On receipt of your notification of cancellation and the return of the products, the price of the products will be credited to your payment card within 30 days beginning with the day on which the products are received by us. If you fail to return the products to us within 30 days of your notice of cancellation, you will be deemed to have accepted the products. We are not responsible for non-delivery of returned goods and it is recommended that you obtain proof of posting and/or delivery insurance as appropriate.

6.5 Consult the Delivery and Returns on our website for a full explanation of how to cancel and return a product.

7. CONDITIONS OF USE OF THIS WEBSITE

7.1 Our obligations

We will provide you with access to this Website in accordance with these terms and conditions.

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (in whole or in part) with or without notice to you.

(b) change these terms and conditions of use or the terms and conditions of sale from time to time. It is your responsibility to check regularly for updates and amendments. If you do not agree to any change then you must immediately stop using this Website.

c. We will use our efforts to maintain this Website. However, we cannot promise that access to this Website will be uninterrupted or error free. Use of this Website is at your own risk. Except where it is not possible to exclude or restrict liability by law, we will not be liable whatsoever for any damages or losses whether direct or indirect that you may suffer as a result of service or systems failure, including server failure, access delays or interruptions, data non-delivery or miss-delivery, delays in provision of services, violations of security or unauthorized access arising from hacking or otherwise.

7.2 Your obligations
You:

(a) agree not to use this Website (or any part of this Website) for any illegal purpose and agree to use it in accordance with all relevant laws;

(b) agree not to upload or transmit through this Website any computer viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;

(c) agree not to use any service offered through this Website in any manner that could damage, disable, overburden or impair our server or the network(s) connected to any of our servers or interfere with any other party’s use and enjoyment of this Website;

 (d) will not create or publish a hypertext link to any part of this Website or attempt any unauthorized access to any part of this Website.


8. INTELLECTUAL PROPERTY RIGHTS

8.1 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of Metalsubs material and content.You understand and agree that the material and content contained as part of this Website is made available for your personal non-commercial use only and that you may download such material and content onto your computer hard drive for such purpose. Any other use of the material and content of this Website is strictly prohibited.

9. YOUR PERSONAL INFORMATION

9.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Dutch Data Protection Act 1998 (Wet Bescherming Persoonsgegevens 2001). We do only collect information about you to process your order.

9.2 The type of information we will collect about you includes your name, address, phone number, email address and additional information you provide to us yourself via your personal account on our Website.

9.3 We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can verify the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it directly. The personal information which we hold will be held securely in accordance with our security policy and the law.

If you have any questions/comments about privacy, don’t hesitate to contact us.

For more details, see our full Privacy Policy here which forms a part of the terms and conditions of using this site.

10. SECURITY

10.1 Metalsub takes all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose to us via this Website. You accept the inherent security risks of providing information and buying on-line over the internet and will not hold us responsible for any violation of security unless this is due to our negligence or willful default.